Refund policy
Return and Refund Policy
Final Sale Policy
Unless otherwise required by applicable law, all sales are final.
All commission artwork, custom artwork, made-to-order Signature Designs, and digital products are not eligible for returns, exchanges, or refunds.
Original ready-to-ship artwork is also considered final sale except where a statutory right of withdrawal or other consumer protection law applies.
Please review all product descriptions, dimensions, and photos carefully before placing your order.
EU Customers (Right of Withdrawal)
If you are purchasing from the European Union (EU), European Economic Area (EEA), or the United Kingdom, you may have a statutory right to withdraw from the purchase of certain eligible physical products within 14 days of delivery under applicable consumer protection laws.
The following products may be exempt from the statutory right of withdrawal:
- Commission Artwork: Created according to your individual specifications and considered a personalized product.
- Signature Designs (Made-to-Order Artwork): Individually handmade after your order using your selected size, design, and color, and may qualify as goods made to the consumer's specifications or clearly personalized.
- Digital Products: By purchasing and accessing downloadable digital content, you expressly consent to immediate delivery and acknowledge that you lose your statutory right of withdrawal once delivery has begun, where permitted by applicable law.
To exercise an applicable right of withdrawal, please contact us at contact@megansminimaldesigns.com before the applicable withdrawal period expires.
If a withdrawal right applies, returned artwork must be shipped back within the required timeframe and returned in its original condition. Unless otherwise required by law, customers are responsible for return shipping costs. Refunds will be processed in accordance with applicable consumer protection laws.
Damaged or Lost Packages
All artworks are shipped with insurance coverage equal to the full purchase price.
If your package arrives damaged, please:
- Take clear photos of the outside of the package, including any visible damage to the box or packaging.
- Take photos of the inside packaging materials and the damaged artwork.
- Save all original packaging materials until the claim has been resolved.
- Email the photos and a description of the damage to contact@megansminimaldesigns.com within 24 hours of delivery.
Prompt notification and documentation are important for shipping insurance claims. Failure to provide photos or notify us within the required timeframe may limit our ability to file a claim with the shipping carrier.
If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date, and we will work with you to investigate the issue.
If a package is marked as delivered but cannot be located, please contact us promptly. While we cannot guarantee reimbursement for packages marked as delivered by the shipping carrier, we will do our best to assist you in working with the shipping carrier to investigate the issue.
Shipping delays may occur due to weather, carrier issues, customs processing, or other circumstances outside our control. Delivery dates are estimates provided by the shipping carrier and cannot be guaranteed.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for lost packages, delays, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.
Questions
If you have any questions about this policy, please contact us: